Improvement Manager

At Whānau Āwhina Plunket, people are at the heart of what we do, our frontline kaimahi impact the lives of whānau from across Aotearoa on a day-to-day basis, providing reassurance and clinical advice in homes, clinics and in community settings.

We are seeking a collaborative, experienced Improvement Manager to join our Digital and Improvements team on a full time permanent basis.

While our preference is to have a Wellington based candidate, if you feel connected to this role and are in another location, we welcome an application from you.

Te Whiwhinga mahi | The opportunity

Reporting to the Head of Digital and Improvement, the Improvement Manager is responsible for identifying and delivering a pipeline of improvements in collaboration with key business users, managing the prioritisation of delivery, and ensuring the ongoing success of improvements. This role will improve understanding and capability across the Digital & Improvement function as well as overseeing delivery activities, ensuring improvements are delivered on time, within scope and in budget.

This role covers many improvements across our organisation, including the following which are upcoming:

• Updates to our in-house developed health record tool, focusing on efficiencies that our front-line team have requested
• 2nd and 3rd phase release of our task engine to increase our usage of automation and machine learning
• Development of apps to support the delivery of new services for whanau, especially those in hard-to-reach communities
• Leading and supporting other business units through next year's business planning processes

There is a strong stakeholder engagement focus as you will work collaboratively with various internal business units and prioritise end-users’ needs in improvement initiatives, ensuring that these align with customer expectations and enhance our service.

In addition, you’ll prepare regular reports on progress, present findings to stakeholders to inform decision-making, escalate any risks or issues needing attention and foster a culture of continuous improvement across the organisation.

He kōrero mōu | About you

Our ideal applicant will be a strong communicator and active listener who is organised, open minded has a consultative approach. You’ll thrive on engaging with a wide variety of stakeholders and have the patience to coach people through conversations and understand their needs. Your familiarity with risk management will also ensure that you thrive in this role.

You will also be/have:

• Relevant tertiary qualification such as a degree in health or business management (or relevant qualification) at a senior level.
• At least five years’ experience in service management or delivery management roles, preferably in health or social services.
• Knowledge of management and governance practices in the health sector
• Hands-on experience with project management tools (e.g. Monday.com or Trello)
• CRM experience (e.g. Microsoft Dynamics or Salesforce) is advantageous
• Experience as a scrum master or similar role

Ngā āhuatanga kei a mātou | What we offer

If you’re seeking to work for an organisation that values improving society, join us at Whānau Āwhina Plunket. In line with our values, we believe in caring for our people, to support your wellbeing and ongoing professional growth, we offer:

• Flexible working policy that supports work from the office and home
• 'Well Health Day': the ability to use sick leave for a proactive planned health day
• Retail discounts
• A generous parental leave scheme to support growing whanau

Me pēhea te tuku tono | How to apply

To view the position description or to apply for this role please refer to www.plunket.org.nz/careers. For more information, please contact Jay White (Head of Digital and Improvement) on Jay.White@plunket.org.nz

Applications close 15^th November 2024. Please note we will be considering applications as they are received and may close this advert early if we find a suitable candidate.

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He huanui oranga mo ngā mokopuna whakatipuranga roto i ngā hapori heke iho, heke iho

Setting the path of wellness in our communities for the early years, for generations to come

Whānau Āwhina Plunket is committed to supporting the health and wellbeing of pēpi, tamariki and their whānau/family. We have committed to adopting a pro-equity approach where we give life to the Treaty principles of tino rangatiratanga, partnership, active protection, equity and options in our mahi/work to ensure healthy tamariki, confident whānau and connected communities. This journey is creating exciting career opportunities - If you would like to contribute to the important mahi we do, nau mai, haere mai.