Head of Improvement and Digital

At Whānau Āwhina Plunket, we have the privilege to support families and help children in Aotearoa to get the best possible start in life. 

We’re seeking the support of a Head of Improvement and Digital to join our team on a permanent, full time basis. 

While our preference is to have a Wellington based candidate, if you feel connected to this role and meet the requirements, we’d still like to hear from you.


Te Whiwhinga mahi | The opportunity

Reporting to the GM of Finance, Technology and Commercial, the Head of Improvement and Digital position is responsible for driving the digital and non-digital transformation of our organisation, considering people, processes and technology.

You will work closely with teams across the organisation to identify areas for improvement and facilitate solutions that are customer-centric, and will use your digital expertise to implement new systems and processes that enable effective delivery of our frontline and support services.

This role leads a team of 6 and works closely with our Service Delivery teams and Head of ICT to ensure that solutions are aligned to strategic goals.


He kōrero mōu | About you

The ideal candidate for this role will have a minimum of 5 years experience in delivering high quality, customer-centric improvement/digital solutions, alongside proven leadership skills in a technical team, excellent communication skills and experience consulting with business leaders.

You will thrive on working with stakeholders at all levels of the organisation, and will be able to inspire and motivate teams to embrace change and drive innovation.

You will also bring:

  • Experience in ensuring teams can deliver to multiple stakeholders
  • Experience in Agile delivery methodologies
  • Experience in Customer experience design
  • Knowledge of improvement/digital trends
  • Knowledge of digital technologies
  • Knowledge of solution architecture design and management

Ngā āhuatanga kei a mātou | What we offer

If you’re seeking to work for an organisation that values improving society, join us at Whānau Āwhina Plunket. In line with our values, we believe in caring for our people, to support your wellbeing and ongoing professional growth.

  • The ability to schedule your mahi in a way that will support work and life balance
  • Various wellbeing schemes such as a Wellbeing day: use one of your sick leave days to proactively protect your well being
  • Retail discounts


Me pēhea te tuku tono | How to apply

To view the position description or to apply for this role please refer to plunket.org.nz/careers. For further information please contact Matt Kenny (GM of Finance, Technology and Commercial) on Matthew.Kenny@plunket.org.nz.

Applications close 3rd April 2023. Please note, we will process applications as they are received and may close this advert early if we find a suitable candidate.


Kotahi mano ngā rā hiki te oranga mo ngā whakatipuranga, i roto i  ngā  hapori 

In the first 1000 days setting the path of wellness in our communities, for generations to come

Whānau Āwhina Plunket is committed to supporting the health and wellbeing of pēpi, tamariki and their whānau/family. We have committed to adopting a pro-equity approach where we give life to the Treaty principles of tino rangatiratanga, partnership, active protection, equity and options in our mahi/work to ensure healthy tamariki, confident whānau and connected communities. This journey is creating exciting career opportunities - If you would like to contribute to the important mahi we do, nau mai, haere mai.

Apply Now

Permanent Full Time

Job no: CRAQ320887

Location: Wellington-Wairarapa, National Support Office

Closing Date: Monday, 3 April 2023